Terms & Conditions

Refund Policy 

Money Back Guarantee & Refunds

IODA Online will not exchange or refund goods unless they were damaged or faulty when purchased. If you have simply changed your mind or wish to cancel your order and want a refund, a 15% restocking fee is applicable (goods must be unopened, undamaged and unused including packaging) alternatively we can provide a store credit for the full value of your purchase. Please note that we are unable to accept returns on any 'wet products' i.e. Shampoo, conditioner and treatment. IODA Online offers a money back guarantee on the authenticity of every product we sell; we only sell genuine products with a full manufacturer’s warranty.

If you wish to return something you must contact us within 48hrs of receiving your purchase. 

It is your obligation to pack returned products satisfactorily so that they arrive back with all seals intact. Any Product that arrives back damaged, leaked, opened or used will simply be returned back to you.

There is no refund of freight charges on delivery and return of goods will be at buyer’s expense. All returns must be with in 14 days of purchase. 

Product warranties are held with the manufacturers with a minimum 12 months. All electrical repairs carry a back to manufacturer warranty. The cost in returning the item to us so that we can do this will be at your expense. In some cases you will need to deal directly with the manufacturer, in which case we can provide you with all contact details.

Stock

IODA Online will always endeavour to keep stock levels of all items to an acceptable level however we from time to time become out of stock of some products. From time to time suppliers will also run out of stock and may not provide us with an estimated date or time of restocking the item. In both cases you will be emailed and informed of the expected delay. The general delay is usually only 3 - 5 days.

Goods Damaged in Transit 

IODA Online will make sure that all goods leaving our premises do so in perfect condition however if they are damaged in transit please contact us to organise a replacement.

Liability 

At the time of ordering, it is your obligation to enter the correct delivery address details. If you are having your parcel delivered to a business address, you must include the company name. If for whatever reason the details you supply to us are incorrect or incomplete, IODA Online will not be liable for the re-sending of goods charge. The buyer must either organise pick up or forward the relevant freight cost to IODA Online prior to the stock being resent. Unless your postage option includes insurance we will not accept liability for any loss or damage during delivery or arising from a late delivery as this is handled by Australia air Express. Orders can take up to a maximum of 14 days for delivery although we always endeavour to get it to you quicker if possible. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will always endeavour to follow up any missing or lost parcels with Australia Post/alternative courier service, on your behalf and do everything in our power to rectify the situation. Please be aware that large international orders can be subject to customs charges, and it is your responsibility to look into this before ordering from us.

Method of Refunds 

IODA Online will refund you through your original payment method. All approved refunds will be made within 72hrs of approval.

Terms & Conditions 

Pricing

IODA reserves the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. While we fully honour all of our commitments, IODA Online shall have no liability for any such changes and/or errors and we are not bound to fulfil orders at outdated or erroneous prices.

Price Match

On IODA stocked items, we'll beat any competitor advertised price for the exact product and size being advertised. The offer must be current and proof of the offer must be provided. Some conditions apply and we reserve the right to withdraw the price matching offer at any time.

Account and Registration

When you register, you are responsible for your password and account access. You are responsible for all actions that occur under your account and password.

Website License and Admission

A limited license granted by IODA allows for restricted access to our web site for personal use. Therefore, without explicitly written consent from us, modifications or downloading of content from our web site is forbidden. Page caching is accepted. This restricted license does not include any collection or use of product descriptions, listings, or prices; any derivative use of our store, magazines or other content; any commercial use or resale of our store, magazine or other content. Restricted, non-exclusive and rescindable rights to create a link to our homepage are granted as long as the link does not portray IODA or any of our products in a derogatory, false or objectionable manner. You may not use our logo or product pictures as links without written consent. Any unauthorised use of our web site nullifies the permission or limited license granted by us.

Transfer of Risk and Title

Once IODA deliver your purchase to the shipping company, the risk of loss and title of your purchase (responsibility) transfers to the shipping company.

Email, Comments and Other Communication

This section pertains to any information you share with us beyond information having to do with the secure order process and your purchase information. We love and encourage feedback, suggestions, comments and the sending of messages among our visitors and their friends as long as you guarantee that any feedback, suggestions, comments or other communication you submit is accurate, owned or controlled by you and that it doesn’t conflict with these Terms and Conditions.

You also guarantee that you indemnify IODA and its partners from all claims resulting from the use by IODA of content or communications you’ve provided (i.e. reviews). Unless we explicitly express otherwise, when you submit content of any kind, you grant an irrevocable, non-exclusive, perpetual and royalty-free right to modify, adapt, distribute, translate, reproduce and publish that content throughout the world via any type of media.

Content

IODA hope to swiftly correct any textual, graphical or factual errors in our website content. If you are aware of any errors, regardless of how minor they may appear, please Contact Us and we will endeavour to have it corrected as soon as possible. We are 100% committed to you and the accuracy of our website; however, we do not guarantee that the product descriptions on our website or other content are current, reliable, complete or accurate.

The photos represented on this site are stock photos and may not exactly represent the exact product packaging for this product as they change from time to time.

Stock

Whilst IODA endeavour to have ample levels of stock at all times, we do sometimes become out of stock of some products. In this case you will be emailed and informed of the expected delay. The general delay is usually only 3 - 5 days.

Subscription Orders

For more information regarding a subscription order please Contact Us

Further Questions

If you have any further questions about these Terms and Conditions, please Contact Us. We are always happy to hear from you.